Returns & Refunds
We don’t do returns or exchanges for change of mind.
Not Frankie is poured in small runs — considered, deliberate, slow.
We ask that your choices are the same.
If something arrives damaged or flawed, we’ll make it right.
Email hello@notfrankie.co.nz within 7 days with:
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a short note
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a photo of the issue
We’ll review it and come back to you.
Refunds
Once your return is received and assessed, we’ll confirm if a refund is approved.
Approved refunds go back to your original payment method.
Refund timing depends on your bank.
If it hasn’t shown up after a week, check with them first — then with us.
Sale Items
No refunds or exchanges on sale pieces unless they arrive damaged.
No exceptions.
Shipping Returns
Return shipping sits with you.
If a refund is approved, return shipping may be deducted from the final amount.