Refund policy

Returns & Refunds

We don’t do returns or exchanges for change of mind.
Not Frankie is poured in small runs — considered, deliberate, slow.
We ask that your choices are the same.

If something arrives damaged or flawed, we’ll make it right.
Email hello@notfrankie.co.nz within 7 days with:

• a short note

• a photo of the issue

We’ll review it and come back to you.

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Refunds

Once your return is received and assessed, we’ll confirm if a refund is approved.
Approved refunds go back to your original payment method.

Refund timing depends on your bank.
If it hasn’t shown up after a week, check with them first — then with us.